You may give us information, including information that can identify you ("personal information"), when you use our Websites, correspond with us, or enter into any of our competitions, promotions, sweepstakes or surveys. Where we request information from you, we will collect the information set out in the relevant forms or pages. You may choose to provide additional information to us when you contact us or otherwise interact with us.
If you purchase any products through the Websites you may be required to create an online account (your "Account"). You are also able to create an Account with us without placing any orders. You may also be able to place orders without creating an Account via the "Guest Checkout" feature.
The information that you provide when setting up your Account may include your name, email address and telephone number. If you register to hold an Account with us, you will also have a unique username and password which enables you to access your Account.
Please note that we will not be storing your payment information, which will be processed and stored by a third party payments company (e.g. PayPal or Paymentech), although we may store certain information like your billing address and the last 4 digits of your card number.
If you subscribe to receive our newsletter, then you will provide us with your name and email address (and possibly even your relevant interests!) although you may optionally also provide your gender and date of birth.
If you contact us via email then we will collect your email address.
You may also submit personal information in connection with photos/stories/videos for our potential use and/or publication (for example, as part of competitions) or via reviews or our message boards. We may use some of these in marketing campaigns but if we do we will ensure that you are made aware of such use prior to the campaign going live and given an opportunity to understand the intended use and, if you choose, object to the use.
The personal information that you provide to us will be used for the purposes made clear to you at the time you submit your information, for example for enabling you to use our Websites and placing orders online and/or for administrative and troubleshooting purposes, and, as explained in section titled "Information we receive from other sources,” we may also use this information for further purposes when combined with other data we collect about you.
We and our third party marketing partners may also use the information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. However, you will always be able to opt-out of our marketing at any time (see the "How to opt in or opt out of direct marketing" section below).
When you visit our Websites, we may automatically collect the following information: your IP address, log-in information, location information, browser type and version, browser plug-in types and versions, operating system and platform, information about your visit including the URL clickstream to, through and from our Websites, download errors, length of visits to certain pages and page interaction. We collect information automatically through the use of various technologies, including through "cookies", and this is explained further in the "Cookies and other technologies" section below.
We use the information we collect automatically: (i) to administer our Websites for internal operations including troubleshooting purposes; (ii) to ensure that content from our Websites is presented in the most effective manner for you and your devices; (iii) as part of our effort to keep our Websites and the order process; (iv) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and (v) to make suggestions and recommendations to you and other users of our Websites about goods or services that may interest you or them.
We may retain some information about you and your purchases after they have been placed or your account has been closed.
In the event that we or substantially all of our assets is purchased by or transferred to another company, some personal information may be an asset that is reviewed and transferred by or to a third party. This means that if a third party buys us, a corporate group member or its assets, then we may disclose information to that third party in connection with the sale. We will make clear to the relevant third party purchaser that it should only use personal information it receives from us for the purposes for which it was originally obtained.
Residents of the EU . If you are a resident of the EU and wish to obtain a copy of personal information that we hold about you, please contact us at the address found in the "Contact Us" section below. This may include information like transaction information (e.g., dates on which you made purchases, amounts and types of purchases) or contact information (e.g., name, address, phone number) that we maintain about you. Before responding to your request, we may ask you to verify your identity and to provide further details about your request. We will endeavour to respond within an appropriate timeframe and, in any event, within any timescales required by law. Please note that if you make a request to access your personal information we may charge you a fee subject to a maximum specified by applicable law.
All users: If you have chosen to have an account then you can access the personal information we hold about you via your account to obtain a copy of it and to correct, amend, or delete information that is inaccurate. You can also close your Account at any time.
It is your responsibility to ensure that you submit true, accurate and complete information to your account and keep it up to date.
Alternatively, you may at any time ask us to remove you from any mailing list on which you previously asked us to include you by sending us an email at firstname.lastname@example.org.
Given that the Internet is a global environment, using the Internet
to collect and process personal information necessarily involves the
transmission of data on an international basis. While we generally try
to store the personal information that we collect about you through our
Websites in your region (for example for European visitors, in the
European Economic Area), it is likely that your personal information
will be transmitted to parties outside your region (where data
protection laws may be different).
Please also note that your personal information may be processed in the country in which it was collected and in other countries, including the United States, whose data protection laws may be different to the laws in your country. In any event, we will ensure your personal information remains adequately protected in accordance with the standards described in this Policy, wherever it is processed. We will also ensure that any transfers described in this section take place in compliance with contractual or other measures to protect the information.
We use appropriate technical, organizational and administrative measures to protect any personal information we process about our visitors, our customers and their end users. However, please note that no Internet transmission can ever be guaranteed 100% secure, and so we encourage you to take care when disclosing personal information online and to use readily available tools, such as Internet firewalls, anti-virus and anti-spyware software, and similar technologies to protect yourself online.
Where you have a password, which enables you to access our Websites, you are responsible for keeping this password secure and confidential.